Fly91 retains the authority to modify the Conditions of Carriage at any moment, without prior notice or responsibility.

If a Customer is unsatisfied with the service provided by Fly91, they may reach out to Fly91 through any of the following means:

1. Customer Experience Team: support@fly91.in
2. Nodal Officer: nodalofficer@fly91.in
3. Appellate Authority: appellateauthority@fly91.in
4. Fly91's airport staff at different airports will be delighted to assist you.

1. Governing Law

The interpretation and application of the Conditions of Carriage will be in accordance with the laws of India.

2. Dispute Resolution

Any disputes or disagreements related to the Conditions of Carriage will be resolved in the courts of Mumbai, India, which will hold exclusive and sole jurisdiction over these matters.

1. Notice of Claims

Customers must verify that the identification number on the Baggage Tag matches the Baggage Identification Tag to confirm that the Checked-in Baggage they are collecting is theirs. In the event that a Customer fails to perform this verification and collects Checked-in Baggage that does not belong to them, Fly91 will take appropriate measures to recover such Checked-in Baggage.

Small and harmless domestic pets, such as dogs and cats, accompanied by valid Health and Rabies vaccination certificates, may be accepted on Fly91 flights in the cabin at the owner's risk, subject to the following conditions:

If a flight is operated by a Codeshare Partner, the conditions of carriage of that Codeshare Partner will be applicable. You can find these conditions of carriage on the Codeshare Partner’s official website.

If another airline facilitates the carriage of Customers due to a disruption in Fly91’s operations, the conditions of carriage of that particular airline will apply, except for Baggage allowance, which will align with the stipulations in these Conditions of Carriage.

1. Applicability

In accordance with the Carriage by Air Act, 1972 (as amended periodically), the carrier's liability concerning a Customer's journey is defined by the carrier's conditions of carriage, specifically outlined in these Conditions of Carriage. Condition 17 articulates the provisions related to limiting Fly91's liability.

1. Travel Documents

• 1.1. It is the sole responsibility of Customers to acquire and present all necessary travel documents as mandated by relevant laws or the appropriate Regulatory Authorities to Fly91. Fly91 may request and keep copies of these travel documents. If a Customer fails to comply with these requisites, if their travel documents do not seem to be in order, or if they do not allow Fly91 to retain copies, Fly91 reserves the right to deny carriage.
• 1.2.

• Customers seated in proximity to an emergency exit will receive a briefing from the crew on emergency procedures and are requested to give particular attention to these instructions. It's important to note that only Customers meeting the criteria outlined in Condition 8.2 on the date of travel will be assigned Emergency Exit Seats.
• Fly91 takes all necessary measures to maintain the cleanliness of the aircraft, including disinfection and fumigation, in compliance with applicable regulations.

• Customers are allowed to take photographs in the following locations:
  1. Inside both civil and defence airport terminal buildings.
  2. On-board an aircraft, ensuring it does not inconvenience others.
• However, Customers are not allowed to take photographs:
  1. While boarding or disembarking an aircraft.
  2. From areas of the airport used for aircraft take-off, landing, and taxiing.
  3. Of the airside of a defence airport, either from an aircraft, the terminal building, or any other par